Can I cancel my order?

Find out if you can change the delivery address of your order.

While we cannot guarantee address changes once an order has been placed, we will do our best to accommodate your request. Please send us a message at <a data-fr-linked="true" href="mailto:contact@scotch-soda.eu" id="isPasted">contact@scotch-soda.eu</a> with your correct address, and we&#x2019;ll assist you as best we can. Please note that once the order is shipped, we can no longer change the address. However, you can log in to the DHL app to see if any changes can be made there. If you&#x2019;ve ordered the wrong size or item and your order hasn&#x2019;t shipped yet, we may be able to cancel the shipment and issue a refund so you can reorder the correct size.&#xA0;

Can I change the delivery address after placing an order?

Discover if you can change the size or color of an item.

If you need to make a size or color change for an order you&#x2019;ve placed, please reach out to us as soon as possible at <a data-fr-linked="true" href="mailto:contact@scotch-soda.eu" id="isPasted">contact@scotch-soda.eu</a>. We will do our best to cancel the order and issue a refund, allowing you to place a new order with the correct size or color. Please note that these changes are subject to our order processing timelines and may not always be possible.

Can I change the size/color of an item after placing an order?

Scotch & Soda

Cancellations and Order Changes

Do you offer free shipping?

How long does delivery take?

How can I see the status of my shipment?

How much does shipping cost?

Do you ship worldwide?

What delivery options do you offer?

Shipping

When will I get my refund?

What is your return/exchange policy?

How do I start a return?

Can I return my online order in a Scotch & Soda store?

What is the status of my returned item and when will I be refunded?

Can I  return multiple orders into 1 return?

Can sale items be returned?

Can I exchange my item for a different size?

Returns and Exchanges

My order was marked delivered but I did not receive it

My item is damaged/faulty, what should I do?

I paid and placed an order but I did not get an order confirmation

What do I do if I receive the wrong item in my order?

What happens if my order is returned to the warehouse or not delivered?

Do I need an account to place an order?

Can I reserve an item?

An item has lowered in price after my purchase, can I get the difference refunded?

Why does my package have status:  returned to sender?

An item on my order has been canceled, what happens now?

My package is delayed or missing, what should I do?

Why Do Items Disappear from My Shopping Cart?

Order and Delivery

I forgot to apply my discount code in the check-out

How do I apply promo/discount codes?

Which payment methods do you accept?

Are the prices including VAT?

My giftcard does not work

My payment failed, what do I do now?

What is a CVC/CVV/CID?

Payments and Discounts

I'm having trouble logging in, how do I reset my password?

How do I sign up for your newsletter?

Can I receive an invoice for my order?

How do I create an account?

Account and Newsletters

What size do I need to choose?

Care Guide

Product information

Do you have any internships or job openings available?

General information