Find out what to do if you forget a discount code at checkout.

<p id="isPasted">Did you forget to use your discount code at checkout? Unfortunately, we can&#x2019;t apply discounts after an order has been placed. However, you can still enjoy the discount by allowing us to cancel your current order so you can place a new one with the code applied.</p><p>To proceed, please contact us at <a rel="noopener"></a><a data-fr-linked="true" href="mailto:contact@scotch-soda.eu">contact@scotch-soda.eu</a>, and we&#x2019;ll do our best to cancel and refund your original order so you can place a new one with the discount.</p><p><strong>Please note:</strong> Items may sell out quickly, and cancellations depend on our order processing timelines, so this may not always be possible.</p>

I forgot to apply my discount code in the check-out

<p><style type="text/css" id="isPasted"></style>In the shopping bag section of our website, you will find an option to apply your discount or gift card code.<br><br><span data-sheets-root="1"><img src="https://attachments.gorgias.help/r1WE86rbeNB6J4Mv/hc/GyBLV6krNaxNbQkK/2024100808-05872700-39f8-4239-85ba-cf771df28353-checkouten.png" style="width: 300px;" class="fr-fic fr-dib"></span><br></p>

How do I apply promo/discount codes?

<p id="isPasted">We accept a variety of payment methods, including:</p><p><span style="font-size: 16px;">We accept the following:</span></p><ul><li style="font-size: 16px;">Mastercard</li><li style="font-size: 16px;">Visa</li><li style="font-size: 16px;">Apple Pay</li><li style="font-size: 16px;">American Express (Amex)</li><li style="font-size: 16px;">IDEAL (only in Netherlands)</li><li style="font-size: 16px;">Bancontact (only in Belgium)</li><li data-block="true" data-editor="3qfnl" data-offset-key="fj866-0-0" id="isPasted" style="font-size: 16px;"><div data-offset-key="fj866-0-0">Union Pay</div></li><li data-block="true" data-editor="3qfnl" data-offset-key="8ikf0-0-0" style="font-size: 16px;"><div data-offset-key="8ikf0-0-0">Shop Pay</div></li><li data-block="true" data-editor="3qfnl" data-offset-key="6m4pn-0-0" style="font-size: 16px;"><div data-offset-key="6m4pn-0-0">Google Pay</div></li><li data-block="true" data-editor="3qfnl" data-offset-key="6m4pn-0-0" style="font-size: 16px;"><div data-offset-key="6m4pn-0-0">Paypal</div></li></ul>

Which payment methods do you accept?

<p>All the products on our webstore are sold including VAT.&#xA0;</p>

Are the prices including VAT?

Find out what to do if your gift card does not work.

<p>If you have a Scotch &amp; Soda gift card or voucher, please contact us at <a data-fr-linked="true" href="mailto:contact@scotch-soda.eu" id="isPasted">contact@scotch-soda.eu</a>.</p>

My giftcard does not work

<p>Sometimes, a payment may fail due to issues on the payment providers side. If you receive an error message, please inform us. We also recommend checking your bank statement to see if the amount has been debited.<br id="isPasted"><br>If the payment was debited according the bank statement, you can generally assume that your order has also gone through successfully.<br><br>However, if you have any doubts or would like to verify, please contact our customer service by emailing <a data-fr-linked="true" href="mailto:contact@scotch-soda.eu">contact@scotch-soda.eu</a>. Be sure to include the amount paid and the email address associated with your payment so we can assist you more effectively.</p>

My payment failed, what do I do now?

<p><span id="isPasted" style=" text-decoration: none;">The Card Security Code (CVC/CVV/CID) is an additional three or four digit security code that is printed (not embossed) on the front or back of your credit card. The CVC/CVV/CID is an extra security measure to ensure that you are in possession of your own credit card.&#xA0;</span></p>

What is a CVC/CVV/CID?

Scotch & Soda

Payments and Discounts

Do you offer free shipping?

How long does delivery take?

How can I see the status of my shipment?

How much does shipping cost?

Do you ship worldwide?

What delivery options do you offer?

Shipping

When will I get my refund?

What is your return/exchange policy?

How do I start a return?

Can I return my online order in a Scotch & Soda store?

What is the status of my returned item and when will I be refunded?

Can I  return multiple orders into 1 return?

Can sale items be returned?

Can I exchange my item for a different size?

Returns and Exchanges

Can I cancel my order?

Can I change the delivery address after placing an order?

Can I change the size/color of an item after placing an order?

Cancellations and Order Changes

My order was marked delivered but I did not receive it

My item is damaged/faulty, what should I do?

I paid and placed an order but I did not get an order confirmation

What do I do if I receive the wrong item in my order?

What happens if my order is returned to the warehouse or not delivered?

Do I need an account to place an order?

Can I reserve an item?

An item has lowered in price after my purchase, can I get the difference refunded?