Why Do Items Disappear from My Shopping Cart?Updated 16 days ago

Online shopping platforms rely on your browser’s cookies and cache to remember what’s in your cart. If something goes wrong with these, your cart may appear empty when it’s actually a technical glitch.

Step 1: Clear Your Browser Cache and Cookies

Clearing old or corrupted data can often solve cart-related problems. Here’s how to do it:

• Google Chrome:

  1. Click the menu (three dots) in the upper-right corner.
  2. Go to Settings > Privacy and Security > Clear Browsing Data.
  3. Select Cookies and other site data and Cached images and files.
  4. Click Clear data.

• Firefox:

  1. Open the menu (three lines in the upper-right corner).
  2. Select Settings > Privacy & Security > Cookies and Site Data.
  3. Click Clear Data and confirm.

• Safari (Mac):

  1. Go to Safari > Preferences > Privacy.
  2. Click Manage Website Data and select the site to clear.

Step 2: Open the Store in Incognito Mode

Using a private browsing window bypasses your current cookies and cache, providing a clean session. This often resolves cart issues instantly.

If you’re shopping at scotch-soda.eu and encounter this issue, clearing your cache and cookies or using an incognito window should get you back on track. If these tips do not work, please sent us a message via [email protected].