Scotch & Soda

<p><style type="text/css" id="isPasted"></style>First, please check with DHL or their local partner&#x2014;such as Colis Priv&#xE9; in France, Post AT in Austria, Lux Post in Luxembourg, or Bpost in Belgium&#x2014;using your tracking number to confirm where your order was delivered.<br id="isPasted"><br>We also recommend checking with nearby neighbors in case they accepted the parcel on your behalf.&#xA0;</p><p>If you&#x2019;re still unable to locate your order, please reach out to us at <a data-fr-linked="true" href="mailto:contact@scotch-soda.eu">contact@scotch-soda.eu</a>, and we&#x2019;ll initiate an investigation with DHL to help locate your parcel.</p>

Learn what to do if your order hasn’t arrived after being marked as delivered.

My order was marked delivered but I did not receive it

Order and Delivery

Do you offer free shipping?

How long does delivery take?

How can I see the status of my shipment?

How much does shipping cost?

Do you ship worldwide?

What delivery options do you offer?

Shipping

When will I get my refund?

What is your return/exchange policy?

How do I start a return?

Can I return my online order in a Scotch & Soda store?

What is the status of my returned item and when will I be refunded?

Can I  return multiple orders into 1 return?

Can sale items be returned?

Can I exchange my item for a different size?

Returns and Exchanges

Can I cancel my order?

Can I change the delivery address after placing an order?

Can I change the size/color of an item after placing an order?

Cancellations and Order Changes

My item is damaged/faulty, what should I do?

I paid and placed an order but I did not get an order confirmation

What do I do if I receive the wrong item in my order?

What happens if my order is returned to the warehouse or not delivered?

Do I need an account to place an order?

Can I reserve an item?

An item has lowered in price after my purchase, can I get the difference refunded?

Why does my package have status:  returned to sender?

An item on my order has been canceled, what happens now?

My package is delayed or missing, what should I do?

Why Do Items Disappear from My Shopping Cart?

I forgot to apply my discount code in the check-out

How do I apply promo/discount codes?

Which payment methods do you accept?

Are the prices including VAT?

My giftcard does not work

My payment failed, what do I do now?

What is a CVC/CVV/CID?

Payments and Discounts

I'm having trouble logging in, how do I reset my password?

How do I sign up for your newsletter?

Can I receive an invoice for my order?

How do I create an account?

Account and Newsletters

What size do I need to choose?

Care Guide

Product information

Do you have any internships or job openings available?

General information

My order was marked delivered but I did not receive itUpdated 16 days ago