Scotch & Soda

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" style="font-size: 16px;">To track your DHL order, visit the <a href="https://www.dhl.com/">DHL website</a> enter your tracking number in the &quot;Track&quot; section, and review the shipment status and delivery details. You have received your tracking number via our shipping e-mail and via an e-mail from DHL.&#xA0;</span><span style="font-size: 16px;"><br><br></span><span data-sheets-root="1"><span style="font-size: 16px;">In certain countries, DHL may hand over your parcel to a trusted local partner, such as Colis Priv&#xE9; in France, Post AT in Austria,&#xA0;</span><span data-mce-fragment="1" id="isPasted" style="font-size: 16px;">Lux Post in Luxembourg</span><span style="font-size: 16px;">&#xA0;or Bpost in Belgium.&#xA0;</span></span><span style="font-size: 16px;"><br><br></span><span data-sheets-root="1" style="font-size: 16px;">For local information please go the site of the carrier and use the same tracking number to locate your parcel or see the current status.</span></p><div data-block="true" data-editor="1eukf" data-offset-key="2pau5-0-0" id="isPasted"><div data-offset-key="2pau5-0-0"><span data-offset-key="2pau5-0-0" style="font-size: 16px;">Click below on the local partner to visit their website.&#xA0;</span><br><br></div></div><ul><li data-block="true" data-editor="1eukf" data-offset-key="1vro0-0-0" style="font-size: 16px;"><div data-offset-key="1vro0-0-0">France: <a href="https://colisprive.fr/" rel="noopener noreferrer" target="_blank">Colis Priv&#xE9;</a></div></li><li data-block="true" data-editor="1eukf" data-offset-key="ce75s-0-0" style="font-size: 16px;"><div data-offset-key="ce75s-0-0">Belgium: <a href="https://www.bpost.be/en" rel="noopener noreferrer" target="_blank">Bpost</a></div></li><li data-block="true" data-editor="1eukf" data-offset-key="b0ssf-0-0" style="font-size: 16px;"><div data-offset-key="b0ssf-0-0">Spain: <a href="https://clientesparcel.dhl.es/LiveTracking/Inicia" rel="noopener noreferrer" target="_blank">DHL Spain</a></div></li><li data-block="true" data-editor="1eukf" data-offset-key="1db92-0-0" style="font-size: 16px;"><div data-offset-key="1db92-0-0">Austria: <a href="https://www.post.at/en/s/track-and-trace-search" rel="noopener noreferrer" target="_blank">Post AT</a></div></li><li data-block="true" data-editor="1eukf" data-offset-key="ev6mq-0-0" style="font-size: 16px;"><div data-offset-key="ev6mq-0-0">Luxembourg: <a href="https://www.post.lu/en/particuliers/colis-courrier/track-and-trace#/search" rel="noopener noreferrer" target="_blank">Post Lux</a></div></li><li data-block="true" data-editor="1eukf" data-offset-key="acsia-0-0" style="font-size: 16px;"><div data-offset-key="acsia-0-0">Italy:<a href="%3Ca%20data-fr-linked="></a> <a href="https://www.poste.it/cerca/index.html#/" rel="noopener noreferrer" target="_blank">Post Italiane</a></div></li></ul>

Find out how to easily track the status of your order after it has been placed.

How can I see the status of my shipment?

Shipping

Do you offer free shipping?

How long does delivery take?

How much does shipping cost?

Do you ship worldwide?

What delivery options do you offer?

When will I get my refund?

What is your return/exchange policy?

How do I start a return?

Can I return my online order in a Scotch & Soda store?

What is the status of my returned item and when will I be refunded?

Can I  return multiple orders into 1 return?

Can sale items be returned?

Can I exchange my item for a different size?

Returns and Exchanges

Can I cancel my order?

Can I change the delivery address after placing an order?

Can I change the size/color of an item after placing an order?

Cancellations and Order Changes

My order was marked delivered but I did not receive it

My item is damaged/faulty, what should I do?

I paid and placed an order but I did not get an order confirmation

What do I do if I receive the wrong item in my order?

What happens if my order is returned to the warehouse or not delivered?

Do I need an account to place an order?

Can I reserve an item?

An item has lowered in price after my purchase, can I get the difference refunded?

Why does my package have status:  returned to sender?

An item on my order has been canceled, what happens now?

My package is delayed or missing, what should I do?

Why Do Items Disappear from My Shopping Cart?

Order and Delivery

I forgot to apply my discount code in the check-out

How do I apply promo/discount codes?

Which payment methods do you accept?

Are the prices including VAT?

My giftcard does not work

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What is a CVC/CVV/CID?

Payments and Discounts

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Can I receive an invoice for my order?

How do I create an account?

Account and Newsletters

What size do I need to choose?

Care Guide

Product information

Do you have any internships or job openings available?

General information

How can I see the status of my shipment?Updated 16 days ago